Pellet stove maintenance contract

Never worry about maintenance again, always stay warm

With the maintenance contract from Pelletkachelzorg, we automatically schedule the annual service of your pellet stove, give you priority during breakdowns, and build up the service record year after year required by your insurer and manufacturer warranty. The price: 130 to 200 euros per year, which is less than a single one off combo service.

You never have to call, schedule, or remember again: we notify you when the service is due, ensuring your stove is ready before the first cold day of autumn.

The most expensive breakdown is the one on the coldest day of the year: this contract puts you right at the front of the queue.

How it works in practice

1. Step 1: choose a contract tailored to your appliance

   Select the right contract for your stove, or for multiple appliances combined. We note down the brand, model, and installation date, agreeing on the ideal maintenance month, preferably between April and September. You can sign up at any time of the year, even directly after an installation or a initial service.

2. Step 2: we schedule, you confirm

   Every year you receive a proposed date well in advance. A single confirmation is all it takes, and rescheduling is always free of charge up to 48 hours beforehand. If you do not reply, we simply follow up with a quick call, ensuring no contract year goes unnoticed.

3. Step 3: the service and the documentation

   The technician carries out the full combo service and updates your file: findings, replaced parts, and both certificates. This file is always readily available for you, including in digital format.

4. Step 4: priority when issues occur

   If your stove stops working, you as a contract customer get priority in our schedule, with an intervention within 48 hours during the heating season, and usually within a week outside the season. Common spare parts are carried in our van as standard.

Contract or single service: comparing the cost

A single combo service costs 160 to 250 euros, whereas the contract costs 130 to 200 euros per year for the exact same maintenance. You save 30 to 50 euros annually while receiving priority dispatch and automatic scheduling free of charge. For anyone relying on their stove as primary heating or who prefers not to climb onto roofs or behind appliances, it is a double win: a single cold day in January without heating costs more in lost comfort than the entire yearly contract.

Calculated over 10 years, 10 contract years cost 1,300 to 2,000 euros compared to 1,600 to 2,500 euros for individual visits, and that is without factoring in the added value of priority response.

Clear terms, no fine print

The contract runs annually and can be cancelled every year without termination fees. Spare parts replaced during maintenance are billed separately at fixed prices, always subject to your approval: an ignition element costing 30 to 70 euros or a door seal from 15 to 40 euros will never come as a surprise. Should you move within our service area, your contract simply moves with you.

Your service history: a small detail that makes a big difference

With every contract year, your service file grows: the latest 2 certificates, every replacement complete with date and price, calibration values, and technician notes. This complete history makes all the difference when it counts: during insurance claims after an incident, warranty discussions with manufacturers, or when selling your property.

A buyer who sees that the stove and chimney have been verifiably maintained for 5 years will not dispute the condition of the installation. You can request your full file whenever you wish, digitally and free of charge.

Mandatory maintenance handled properly

For solid fuel boilers, annual servicing with a certificate is legally required in Flanders, and for standalone stoves, manufacturers and home insurers demand the exact same schedule. With our contract you stay fully compliant automatically every year, with the latest certificates safely archived in your file.

When renting out property, the law places the maintenance duty on the occupant, while payment arrangements are agreed between tenant and landlord. You can review the official regulations via Flemish maintenance regulations and in our guide on maintenance frequency.

What the contract is not

It is not insurance or a subscription with hidden fees: repairs outside regular maintenance and spare parts remain separate, but always billed at transparent fixed prices with priority booking. Major repairs are handled by our repair service, and if an appliance needs replacing, we provide honest advice and assistance through our replacement service. To see the exact financial value of a contract, check our complete overview of maintenance costs.