Terms and Conditions

Version: August 11, 2026

These terms and conditions apply to all offers, orders, and agreements regarding products and services provided by Pelletkachelzorg, both via the online shop at pelletkachelzorg.be and for sales or services on site. By placing an order or accepting a quote, you confirm that you have read and accepted these conditions.

Article 1: Company identity

TGK Geert Voets
trading as Pelletkachelzorg
Holt 3, 3740 Bilzen-Hoeselt, Belgium
VAT: BE0537369904
Email: info@pelletkachelzorg.be
Tel: +32 484 90 69 58
Website: pelletkachelzorg.be

Article 2: Applicability

These terms and conditions apply to every offer and agreement between TGK Geert Voets (hereinafter "Pelletkachelzorg" or "we") and the customer. Deviations are only valid if explicitly agreed in writing. The customer's own terms and conditions are explicitly excluded. "Consumer" refers to any natural person acting for purposes outside their trade, business, craft, or professional activity.

Article 3: Offers and quotes

All offers and quotes are non-binding and valid for 30 calendar days, unless stated otherwise. Quotes for installation or maintenance work are drawn up based on the information provided by you, such as photos, dimensions, and the condition of the chimney or flue. If the actual situation on site differs, the quote may be adjusted after mutual consultation. Obvious mistakes or clerical errors in the offer do not bind us. Images and technical data are as accurate as possible, but purely indicative.

Article 4: Pricing

All prices are expressed in euros and include VAT for consumers, unless stated otherwise. Delivery or shipping costs are displayed before completing your order, installation costs are specified in the quote. A reduced VAT rate may apply to installation work in residential properties under statutory conditions, where applicable, this will be stated on the quote and invoice.

Article 5: Orders and agreement formation

The agreement is concluded at the moment we confirm your order or the signed quote. We may request an advance payment, the amount or percentage will be stated in the quote or order confirmation. For installation work, the execution period only starts after receipt of the advance payment and all information required for correct execution.

Article 6: Payment

Payment is made via the provided payment methods or, in the case of invoicing, no later than 14 calendar days after the invoice date, unless stated otherwise. If an invoice remains unpaid, you as a consumer will first receive a free reminder with an additional payment term of at least 14 calendar days. Thereafter, late interest and fixed compensation may be charged within the statutory limits of Book XIX of the Belgian Code of Economic Law. For professional customers, the rules of the Act of 2 August 2002 on combating late payment in commercial transactions apply.

Article 7: Delivery

We deliver to the agreed address in Belgium. Stated delivery and execution times are indicative. If the delay becomes unreasonable, you may grant us a reasonable additional period in writing, if delivery is still not made, you may cancel the agreement free of charge. The risk of loss or damage passes to consumers at the moment you (or a third party designated by you) physically take possession of the goods. Please inspect your delivery upon receipt and report any visible damage or discrepancies as soon as possible via info@pelletkachelzorg.be.

Article 8: Performance of services (installation, maintenance, and repair)

We carry out installation, maintenance, and repair work in accordance with professional standards and applicable regulations. You must ensure that our technicians have smooth access to the workplace, that the work area is clear and safely accessible, and that electricity is available. You are responsible for the accuracy of the information provided to us, including the condition of the chimney or flue. Unforeseen circumstances, such as a hidden defect in the chimney, may result in additional work, which will always be discussed with you prior to execution.

Article 9: Right of withdrawal

As a consumer, you have the legal right to cancel distance purchases within 14 calendar days without giving any reason. The full procedure, exceptions (including custom work and fully performed services), and the model withdrawal form can be found on our Right of withdrawal page.

Article 10: Warranty

As a consumer, you benefit from the legal 2-year warranty on consumer goods: we guarantee that the delivered goods conform to the agreement. Please report any defect to us as soon as possible after discovery via info@pelletkachelzorg.be. In addition, a commercial manufacturer's warranty may apply, the conditions of which can be found in the documentation supplied with the appliance. The warranty does not cover damage caused by misuse, improper installation or work carried out by unauthorized third parties, inadequate maintenance, the use of unsuitable or inferior fuel, or normal wear and tear of parts such as seals, glass panels, and firebrick. Statutory liability rules apply to performed works, please report any defects in execution to us as soon as possible.

Article 11: Retention of title

Delivered goods remain our property until full payment of the price has been received, even if they have already been installed or put into use. Risk passes upon delivery, as specified in Article 7.

Article 12: Liability

To the extent permitted by law, our liability is limited to the amount of the order or invoice concerned, and we are not liable for indirect damages such as loss of use or loss of profits. Nothing in these terms excludes our liability for intent, gross negligence, or for damages resulting from death or personal injury caused by our fault.

Article 13: Force majeure

In cases of force majeure (including extreme weather conditions, manufacturer delivery issues, illness, strikes, or government measures), our obligations are suspended for as long as the force majeure persists. If the force majeure lasts longer than 60 calendar days, either party may terminate the agreement for the unperformed part without liability for damages.

Article 14: Complaints and disputes

If you have a complaint, please notify us as soon as possible via info@pelletkachelzorg.be or by phone at +32 484 90 69 58: we prefer to find a solution together. If we cannot reach an agreement, consumer disputes can also be submitted to the Belgian Consumer Mediation Service via consumentenombudsdienst.be. All agreements are governed by Belgian law. Disputes will be submitted to the competent Belgian courts.

Article 15: Privacy and final provisions

We process your personal data in accordance with our privacy policy. If any provision of these terms is found to be void or unenforceable, the remaining provisions will remain in full force. We reserve the right to amend these terms, your order will always be subject to the version in effect at the time the order was placed.